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Amazon's Ring Is Teaching Cops How to Persuade Customers to Hand Over Surveilla

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Offline sr john

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Published 6 August 2019 .

Amazon’s home security subsidiary Ring wields tremendous power over the messaging used by its law enforcement partners about its products, including by pre-writing and approving police statements about Ring’s services. But according to a new report, Ring is also instructing cops on how to persuade customers to hang over surveillance footage even when they aren’t responsive to police requests.

According to a police memo obtained by Gizmodo and reported last week, Ring has partnerships with “over 225 law enforcement agencies,” Ring is actively involved in scripting and approving how police communicate those partnerships. As part of these relationships, Ring helps police obtain surveillance footage both by alerting customers in a given area that footage is needed and by asking to “share videos” with police. In a disclaimer included with the alerts, Ring claims that sharing the footage “is absolutely your choice.”

But according to documents and emails obtained by Motherboard, Ring also instructed police from two departments in New Jersey on how best to coax the footage out of Ring customers through its “neighborhood watch” app Neighbors in situations where police requests for video were not being met, including by providing police with templates for requests and by encouraging them to post often on the Neighbors app as well as on social media . .

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